What I learned on my summer vacation: Part 11

Part of a series of post-Creative Freelancer Conference postings: 11. Define scope and client expectations at the beginning of a project

1. Determine exactly what will be included in the project
2. Define key contacts/roles in the project
3. Set dates, milestones, deadlines (for both parties)
4. Define how and when you will communicate between milestones, i.e. weekly status reports, weekly phone check-ins, etc.

Yes, we’ve all been here… the “simple” project that snowballs out of control, resulting in sleepless nights and working weekends. This advice, inspired by Michelle Goodman’s session, Dealing with Nightmare Clients, can help avoid that from happening.