10-Minute Marketing: Survey your clients

How often do you ask your clients or supporters questions? I know how easy it is to get caught up in projects, but if you stop to ask questions it can offer insight into how you can enhance your projects and relationships. Here are a few questions you can ask your clients:

• What do you need?
• What are you struggling with right now?
• How can I help?
• How can we improve our working relationship?
• How else I can help you?

To get your answers, you can simply call or email them, or send out a short survey (I recommend SurveyMonkey or Typeform). I also like to keep a running list of client inquires or pain points in Evernote so that I can refer to it them often.

This week’s 10-Minute Marketing task:

Prepare a client survey or simple email with a few questions.

10-Minute Marketing is a weekly series featuring short, easy-to-accomplish marketing tasks. Follow along with past posts here.

  Save